FOREST VIEW

Patient and Doctor Responsibilities

We could arrange a home visit when a patient is:

To tell us if you are unsure about the treatment we are offering you.
To keep your appointments and contact the practice in advance if you cannot.
To be punctual for appointments and to make a separate appointment for each member of the family wishing to see the doctor.
To take medicines according to the instructions and to only ask for a repeat prescription if you need one.
To let us know when you change your address or phone number.
To be patient when the doctor is delayed for any reason. They may be attending to another patient requiring emergency treatment.
To always treat all the staff of Forest View Medical Centre with respect and courtesy.
In keeping with the rest of the NHS, this practice operates a “zero tolerance” policy with respect to the protection of all its staff. This means that anyone who is violent or abusive in any way to any member of staff will have a traffic light warning system applied to them. This is carried out as follows:

Initial incident – green – 1st warning – behaviour unacceptable
Second incident – amber – 2nd & final warning – last chance
Third incident – red – taken off register and told to re-register with another practice

Extreme cases will result in the incident being reported to the Police. This applies to all patients and all members of staff, not just the Doctors and includes contact over the phone.

Your Doctors Responsibilities:

To always treat you with courtesy and respect
To treat you as an individual and to discuss with you the care and treatment we can provide.
To give you full information on the services we offer.
To give you the most appropriate care by suitably qualified staff.
To provide you with emergency care when you need it.
To refer you to a consultant acceptable to you when necessary.
To give you access to your health records, subject to any limitations in the law.
To give you absolute confidentiality and privacy.