Patient Journey
When you contact the surgery our friendly switchboard staff will direct your call to the most appropriate person.
If you need to book an appointment you’ll speak to one of our Care Navigation Team. To help them navigate you to the best course of treatment we have asked them to ask our patients a few questions about why they are calling.
Urgent Care
If your need is urgent our Care Navigators will book you a telephone or face to face appointment in Forest View Acute based in Tynewydd.
Routine Appointment
If your care is not urgent but requires a routine GP appointment our care navigation team will book you either a telephone or face-to-face appointment at Forest View Health.
We also run the majority of our clinics such as Diabetes & COPD from this site.
Wellness Care
For patients that require mental health support, new mother and baby clinic you will be directed to Forest View Wellness.
Appointments With The GP
GPs are independent contractors and so can choose to operate differently. Across Wales, there will be a range of different options available to you.
Click the image here to enlarge.
If one of our Care Navigations feels it suitable they may refer you to a local pharmacist for treatment under the common ailment scheme. You do not have to wait for the surgery to refer you as under the scheme you are able to approach your local pharmacist yourself and this could save you time. For more information on the common ailment scheme please click here
