[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” admin_label=”Hero” _builder_version=”4.16″ background_color=”rgba(183,183,183,0.62)” background_image=”https:\/\/www.forestviewmedicalcentre.co.uk\/wp-content\/uploads\/2021\/04\/img-12.jpg” background_blend=”overlay” custom_padding=”51px|0px|3px|0px|false|false” custom_padding_tablet=”50px|0px|0px|0px|false|false” custom_padding_phone=”|||” bottom_divider_style=”arrow2″ bottom_divider_color=”#f7f7f7″ bottom_divider_height=”50px” bottom_divider_flip=”horizontal” bottom_divider_arrangement=”above_content” bottom_divider_height_tablet=”90px” bottom_divider_height_phone=”80px” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.16″ custom_padding=”0px|||||” custom_width_px=”1280px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.forestviewmedicalcentre.co.uk\/wp-content\/uploads\/2021\/04\/LOGO-FULL-01.png” title_text=”LOGO FULL-01″ align=”center” _builder_version=”4.16″ _module_preset=”default” width=”40%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” animation_style=”fade” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”About” _builder_version=”4.16″ background_color=”#f7f7f7″ background_color_gradient_direction=”90deg” background_enable_image=”off” background_position=”center_left” custom_padding=”100px||100px||true|” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font=”Montserrat||||||||” text_font_size=”18px” header_2_font=”Montserrat|700|||||||” header_2_text_color=”#169C0D” header_2_font_size=”32px” text_orientation=”center” custom_margin=”||29px|||” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” text_font=”Poppins||||||||” global_colors_info=”{}”]<\/p>\n
If you have any complaints or concerns about the service that you have received from the doctors or staff working for this practice, please let us know.<\/p>\n
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.\u00a0 If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible \u2013 ideally within a matter of days or at most a few weeks \u2013 because this will enable us to establish what happened more easily.\u00a0 If it is not possible to do that, please let us have details of your complaint:<\/p>\n
The Practice Manager address your concerns and deal with any complaint. They will explain the procedure to you and make sure that your concerns are dealt with promptly.\u00a0\u00a0 You can make your complaint:<\/p>\n
In person\u00a0\u00a0\u00a0\u00a0 \u2013\u00a0\u00a0 ask to speak to the Practice Manager<\/p>\n
In writing \u2013\u00a0\u00a0 some complaints may be easier to explain in writing – please give as much information as can, then send your complaint to the practice for the attention of the Practice Manager as soon as possible<\/p>\n
Our complaints procedure is designed to make sure that we settle any complaints as quickly as possible, and we follow the guidance set out in the \u201cPutting Things Right\u201d procedure.\u00a0 Under \u201cPutting Things Right\u201d you can complain about any aspect of the services provided by our GP Practice.<\/p>\n
We take complaints seriously and adhere to the NHS Complaints procedure and Duty of Candour policy.\u00a0 We strive to provide high quality, safe and compassionate care to all our patients.\u00a0 Openness and honesty are integral to the care we provide to patients so that you feel confident in the care you receive from us.\u00a0 The Duty of Candour policy applies if the care we provide has, or may have contributed to unexpected or unintended moderate or severe harm, or death.<\/p>\n
We shall acknowledge your complaint within 2 working days and aim to\u00a0have investigated your complaint within 30 working days of the date\u00a0when you raised it with us.\u00a0 We shall then be able to offer you\u00a0an explanation, or a meeting with the people involved.<\/p>\n
When we investigate your complaint, we shall aim to:<\/p>\n
At the end of the investigation your complaint will be discussed with you\u00a0in\u00a0detail, either in person or in writing.<\/p>\n